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| About Us First4Uniform are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link, located at the top of each page. Our Contact details are: First4Uniform 32 North Road, Lancing, West Sussex, BN15 9AB, United Kingdom Phone: 01903 751181 Email: sales@first4uniform.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa, Maestro, Solo, Delta and Mastercard. Your credit card information is handled through HSBC secure E payments to ensure the highest level of security. |
| Shipping And Handling Orders placed online prior to 8.30am are normally dispatched within 5 working days for a charge of £3.95 per order. If it is necessary to resend the parcel due to failed deliveries, a minimum charge of £3.95 will be made. |
| Delivery Schedule We will normally send your order by next day courier, so you should receive your order within 5 working days. We normally require a signature upon delivery. If the item is not in stock or requires embroidery to be added, we aim to ensure that you receive your order within 10 working days, we will email you the aproximate delivery date within 1-2 working days of receiving your order. |
| Back Orders If your item is not in stock, we will inform you via email as to the approximate date we are able to supply the item. If this is not acceptable, you have the option to cancel your order, and a full refund will be made. |
| Tax Charges 17.5% VAT is included in all shop prices where applicable. |
| Credit Card Security When the order is placed at our website, we use HSBC seure E payments to collect the payment, this is done to ensure the highest degree of security is maintained when dealing with your credit card details. We do not collect or hold any credit card information ourselves. |
| Guarantee We guarantee your satisfaction. Goods purchased can be returned for a refund or exchange within 14 days of purchase. Please ensure that the products are unused, in original packaging with any swing tags still attached, in a resaleable condition. We advise that retuned items are sent by a secure means of post, this cost is not refundable. We are not responsible if the item(s) are not received back by ourselves. In the unlikely event the item is faulty, please contact us by email and we will arrange for the item to be collected and a replacement sent. Please note we are unable to accept personalised item(s) for Exchange or Refund. |
| Reaching Us If you need to reach us, please email us using the Contact US link at the top of the page, alternatively, you can call on 01903 751181 or write to us at 32 North Road, Lancing, West Sussex, BN15 9AB, United Kingdom If you need to speak to us, we are available Monday - Friday 9.00am to 5.00pm (excludes Bank holidays). |
| Privacy Policy First4Uniform do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Items can be returned for a Refund or Exchange within 14 days of purchase. The cost of postage is also non refundable. It is important that you contact us prior to return of any goods, by either email or telephone. Items must be returned to us, unused, in any original packaging, with swing tags in place, in a resaleable condition. It is advised that returned item(s) are sent by secure means of postage. This cost is not refundable. Personalised items cannot be returned for exchange or refund. |
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